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TutorMe Privacy Policy


Effective date: September 25, 2020

TUTORME, LLC, dba TutorMe, (“TutorMe,” “we,” “us,” or “our”) owns and operates www.tutorme.com and any and all associated domains, websites, and applications (collectively “Website”). Any reference to TutorMe includes TutorMe’s affiliates and other authorized representatives.

This Privacy Policy applies to all users and visitors who access, use, and interact with Website (collectively “you” or “your”) and describes what, how, and when we collect, use, disclose, and safeguard your information.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING WEBSITE. By accessing, using, and interacting (collectively “Use,” “Uses,” or “Using”) with Website, you agree and accept this Privacy Policy and our Terms of Service. Any reference to Website in this Privacy Policy shall also mean the products, services, features, and content offered on or through Website.

WHAT INFORMATION DO WE COLLECT?

There are three general categories of information that we may collect: information you give us, information we automatically collect, and information we collect from third parties. This may include personally identifiable information, which is information that can be used to identify a specific individual.

Information You Give Us

We collect certain information that you may share with us when you Use Website. We do not collect any personally identifiable information unless it is voluntarily submitted by you. Such information includes:

  • Account Information. We may collect your personally identifiable information when you sign up and create an account on Website, including your full name, email address, password, Facebook or Google accounts, Learning Management System (LMS) ID number, phone number, birthdate, location, biography, education, occupation, photo, plan type, and other pertinent account information. We use this information to establish and service your account, fulfill your requests on Website, and send you account-related notifications and announcements.
  • Payment Information. We may collect your financial and billing information, such as your credit or debit card information, directly or through a third-party vendor to be used for transactions initiated and made on Website.
  • Communications. When you contact us or communicate with us through Website, email, or other methods of inquiry, or Use Website to communicate with other Website users, we collect information you provide in your communications, including video recordings and chat transcripts. We use this information to fulfill and/or respond to your communications and requests, keep you informed about Website, and to optimize Website.
  • Other Information. You may choose to provide us other information when Using Website, including your lesson requests, homework and other documents that you submit for review, response to surveys or questionnaires provided by us, and ratings of other users you interact with on Website.

By providing this information, you do so at your own discretion and risk and authorize us to collect, use, disclose, and store the information in accordance with this Privacy Policy and applicable law. While you may be able to Use Website anonymously on a limited basis and choose not to provide us with personally identifiable information, this will prevent you from Using Website fully and functionally.

Information We Automatically Collect

We may automatically collect certain information whenever you Use Website or interact with us, including:

  • Usage Information. We collect information about your Use of Website, such as the date you created an account on Website, the date(s) and time(s) you Use Website, the length of time that you spend on Website, actions you take on Website, including lessons that you’ve started and completed, and the pages or content you view on, before, or after Website, including links to third-party websites and applications.
  • Log Data. We may maintain web server logs and automatically collect log information when you Use Website, even if you do not have an account with us. Log data includes IP addresses, geolocation, hardware and software information, device information, operating system, browser type, device event information (e.g., crashes), and internet service provider or mobile carrier. Log data may be purged periodically at any time.
  • Transaction Information. We collect information related to your payments and transactions on Website, including the date and time of transactions, amounts charged, and other related details.

Information We Collect from Third Parties

To the extent permitted by applicable law and in accordance with this Privacy Policy, we may collect information about you from public or other third-party sources as it may be pertinent to your Use of Website. If you sign up and/or log in to Website using your Facebook account, and/or link your Facebook account to Website, Facebook will ask your permission to share certain personal information from your Facebook account with TutorMe. This may include your first name, last name, email address, gender, general location, time zone, a link to your Facebook profile, birthday, profile picture, your "likes," and your list of friends. If you choose to grant Facebook that permission, it will share that information with TutorMe on an ongoing basis and we will treat information we receive from Facebook the same as if you provided that information directly to TutorMe. You can control the information that we receive from Facebook using the privacy settings on your Facebook account.

HOW WE COLLECT INFORMATION

In addition to collecting information that is directly submitted by you on Website, we may collect information using other methods such as cookies, including session cookies, local storage, and pixel tags. Additionally, we may utilize a third-party vendor on our behalf to perform these collection practices.

While most browsers accept cookies and local storage by default, you may change and disable the use of cookies and local storage through your browser settings. Changing or disabling any cookies or local storage will affect how you Use Website and your overall experience on Website.

HOW WE USE INFORMATION WE COLLECT

We will only use your information as described below. We do not sell or lease any personally identifiable information, including financial and billing information, to third parties for purposes of marketing or solicitation without your consent.

Disclosure to Other Website Users

When you Use Website, you may choose to disclose and display certain information to, and communicate, interact, and transact with, other users on Website. You will also have access to information disclosed and displayed by other users on Website.

Limited Disclosure to Third Parties

We do not allow third parties to collect your personal, financial, or other sensitive personally identifiable information. However, we reserve the right to disclose certain information to third parties in limited circumstances, at our sole discretion and without further notice to you, if it is deemed necessary and in accordance with this Privacy Policy, our Terms of Service, and applicable law, including the following circumstances:

  • To safeguard, deter, and investigate against illegal, fraudulent, or unauthorized Use of Website;
  • To protect and maintain the safety of you, us, others, and related property when necessary;
  • When there is a change of control or ownership of all or part of TutorMe, including sale, transfer, merger, acquisition, reorganization, bankruptcy, dissolution, or other similar event;
  • To establish and enforce our legal rights and rights under this Privacy Policy, our Terms of Service, and any agreements and policies we are a party to;
  • To complete any transaction initiated by you on Website;
  • To provide certain products, services, features, and content to you on Website;
  • To facilitate the operation and management of Website;
  • As required by law, compelled by subpoena or court order, or in connection with any ongoing or prospective legal proceedings;
  • With your express written consent; and
  • As otherwise described or permitted in this Privacy Policy, our Terms of Service, and applicable law.

If any personally identifiable information is disclosed to a third party, the third party shall maintain the confidentiality of such information and is prohibited from using it for any purpose except as permitted by us and in accordance with this Privacy Policy.

We may disclose any and all information that is not personally identifiable information to our partners, advertisers, and other third parties for any reason at our sole discretion and without further notice to you, including Google for TutorMe’s use of Google Universal Analytics, Google Analytics, and Google Display Advertising. Additionally, we may share information with social networking services if you use such services to Use Website to the extent permitted by the privacy agreement with the social networking service and in accordance with this Privacy Policy.

Internal Use

We may use the information we collect for internal use in accordance with this Privacy Policy, our Terms of Service, and applicable law, including:

  • For research and development to personalize and improve Website, and the products, services, features, and content we provide through Website, and to enhance the user experience, including researching user demographics and behavior;
  • To respond to your requests, inquiries, and complaints, provide you with technical and customer support, and solicit and receive feedback from you related to your Use of Website;
  • For standard business practices and purposes including system administration, troubleshooting, establishing and managing accounts, creating and maintaining a database of information collected on Website;
  • To safeguard, deter, and investigate against illegal, fraudulent, or unauthorized Use of Website;
  • To verify compliance with this Privacy Policy, our Terms of Service, any agreements entered into between you and us, and applicable law;
  • To contact you directly for non-marketing purposes including providing you with statements, invoices, confirmations, notifications, surveys, technical updates, security alerts, and administrative messages; and
  • To contact you directly for marketing purposes including providing you with announcements and updates regarding our business and to inform you of new products, services, features, and content.

You acknowledge and agree that all non-personally identifiable information or data, such as requests, comments, suggestions, and feedback, that are provided to us in any manner by you is nonconfidential. To the extent permitted by applicable law, you grant us, or anyone authorized by us, a non-exclusive, unrestricted, irrevocable, perpetual, royalty-free, and worldwide license to use, distribute, display, modify, reproduce, transmit, perform, and broadcast derivative works of such information or data, in whole or in part, and in any manner or medium, at no cost whatsoever.

CHILDREN UNDER THE AGE OF 13

Some Website users may be under the age of 13 (each a “child” or collectively “children”) and we are especially committed to protecting their privacy. Any information that we may collect from children shall be subject to this Privacy Policy and the U.S. Children’s Online Privacy Protection Act (“COPPA”).

Information We Collect from Children

Unless otherwise permitted by applicable law, we do not collect any personally identifiable information from children without consent from their parent, legal guardian, or school, as applicable. If you are a parent or legal guardian of a child who would like to Use Website, we may ask for your full name, birthdate, and email address in order to obtain your consent to collect your child’s information, create an account for your child, and directly notify and communicate with you regarding such. We will only collect personally identifiable information from your child as is reasonably necessary to provide them access to Website, if any.

Parental Controls

If you are a parent or legal guardian of a child Using Website, you can contact us directly as specified below in this Privacy Policy to:

  • Submit any questions or concerns about our policies and procedures as it relates to what, how, and when we collect, use, and safeguard information provided by your child;
  • Access and/or change the information that we have collected from your child and/or use;
  • To withdraw permission to further collect information from your child and/or use such information;
  • Delete any information we have collected from your child from our records; and
  • Terminate your child’s account.

Any of the above actions may affect your child’s ability to Use Website and may lead to a termination of your child’s account. We will take reasonable steps to verify the identity of any parent or legal guardian requesting information about a child before granting access to such child’s information.

THIRD-PARTY WEBSITES

Website may contain links to or display content from other websites or applications that are owned, operated, or controlled by unaffiliated third parties that may collect information about you, including social media platforms. This Privacy Policy is only applicable to Website and not to any such websites or applications of any third parties, which may have data collection and privacy practices and policies that differ materially from this Privacy Policy or our Terms of Service. We do not review, monitor, approve, endorse, warrant, or take responsibility for such third-party websites or applications and do not make any warranties or representations regarding such websites or applications and any resulting privacy policies or data collection practices. Once you leave Website, you are subject to the terms of use and privacy policies of other third-party websites or applications. You access, use, and interact with these websites and applications at your own risk and are encouraged to do so with caution. We recommend that you review the privacy policies for each website or application you access, use, and interact with to understand how personally identifiable information is collected, used, disclosed, and stored. You expressly waive and release us from any and all liability arising from your access to, use of, and interaction with any third-party owned and operated website or application.

SECURITY

We implement physical and technical security measures commercially reasonable and necessary to protect the information we collect from you from unauthorized access, use, alteration, disclosure, or destruction of such information. However, we cannot guarantee these safeguards are absolutely secure and that any personally identifiable information will remain free from unauthorized access, misuse, alteration, disclosure, or destruction by third parties. Should we learn of a potential or actual security breach that puts your information at risk of unauthorized access, use, alteration, disclosure, or destruction, we may notify you so you can take appropriate next steps to protect and remedy the situation. However, we are not liable or responsible for any of your information that is intercepted and used by an unintended third-party recipient.

As a preventative measure, we advise that you take precaution in handling sensitive or confidential information when providing such information on or through Website or insecure online methods of communication. If you have any questions or concerns regarding identity theft, refer to the Federal Trade Commission for more information at www.ftc.gov/bcp/menus/consumer/data.shtm.

INTERNATIONAL USE AND DATA TRANSFER

Website is intended for U.S. audiences and are governed by and operated in accordance with the laws of the U.S. Additionally, Website is maintained and hosted by a web server located in the United States. We disclaim any and all representations that Website is intended to non-U.S. audiences or that Website is operated in accordance with the laws of any other country. If you are located in and Using Website from a non-U.S. jurisdiction and voluntarily provide personally identifiable information to us, or we automatically collect certain information about you, such information will be transferred and processed in the U.S. By Using Website and consenting to this Privacy Policy, you agree to such transfer and acknowledge that data protection may differ from your home country or the country from which you are Using Website.

DATA RETENTION

We will retain your information for as long as your account is active, for a commercially reasonable time by us for administrative, liability, and archival purposes, or to comply with our legal obligations, resolve disputes, and enforce our agreements.

USER RIGHTS

You have the right to access, modify, retract and/or delete any voluntarily-submitted information by logging into your account settings on Website or by contacting us directly as specified below in this Privacy Policy. We will do our best to properly respond, update, discard, and/or destroy such information pursuant to your request unless otherwise provided in this Privacy Policy, our Terms of Service, or by applicable law. You acknowledge that certain information is required for continued Use of Website and retracting or deleting certain information may prevent you from being able to Use Website and its products, services, features, and content. Please note, we may require you to prove your identity and may charge a nominal fee, if reasonably and legally permitted, to fulfill such request.

Additionally, we will only send emails of interest to you. You have the right, at any time to discontinue marketing or promotional communications from us by opting out. You can manage your email preferences or opt-out by adjusting your communication preferences in your account settings on Website, following the unsubscribe instructions provided in each piece of communication, or by contacting us directly as specified below in this Privacy Policy.

PRIVACY POLICY UPDATES

We reserve the right to update this Privacy Policy at any time, at our sole discretion and without further notice to you, from time to time. Updates to this Privacy Policy will be posted on Website and go into effect on its specified Effective Date. Please check Website periodically when Using Website to keep up-to-date on any changes to this Privacy Policy. Your continued Use of Website constitutes your acknowledgment and acceptance of this Privacy Policy and any updates made to it. If you do not agree with any of the current or future provisions of this Privacy Policy, you shall not Use, or continue to Use, Website.

TERMS OF SERVICE

Any dispute between you and us regarding the privacy of your information is subject to this Privacy Policy and our Terms of Service, including limitation on damages, dispute resolution, and applicable law.

CONTACT

If you have any questions or concerns about this Privacy Policy, you may contact us by

chat
on Website, email at support@tutorme.com, or mail at the following address:

TutorMe, LLC
Attn: General Counsel
1925 Century Park E Suite 1700
Los Angeles, CA 90067
USA

You must provide your full name, best contact information, including email address and telephone number, and any other relevant information in order to best assist you and address your matter. We may request for additional information at a later time.

We cannot guarantee receipt of any correspondence, including mail, messages, and emails, sent to us; thus, receipt of any correspondence is not confirmed until and unless you receive a written response from a TutorMe representative confirming such receipt. We are not liable for any correspondence that is lost, delayed, or misdirected.

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